Case Stories

A look at four different ways we have helped organizations support family caregivers.

Promote Available Services

What local resources are available to help Mom when she needs support? 

Barb has taken care of her 78-year-old mother with dementia. When she started noticing changes in her behavior that concerned her, she contacted her Neurologist at The Ohio State Wexner Medical Center. The team connected Barb with CaringWire for help. After taking CaringWire’s caregiver self-assessment Barb found Alternate Solutions Health Network (ASHN), a provider within the Wexner Medical Center network who provides quality, skilled and coordinated health care services directly to a patient’s home. Barb connected with ASHN and getting all questions answered was a huge help. Best of all, she also discovered recommendations for dementia focused day programs and meal delivery services to address their mothers social and emotional needs. Now, not only do they have peace of mind, their mother is smiling again.

A graphic of a person connecting with online services.
A graphic of a person connecting with another in an online meeting.

Prime the Family Caregiver 

How  do we engage the family caregiver to be a productive member of the care team?

Lexie and George had been through tough times together, but when a nasty fall put George in a wheelchair, life became increasingly difficult. Bills and dishes piled up, and their teenage daughter struggled to cope. When Lexie’s primary care physician referred her to Concerto Care, things started to turn around for the whole family. As part of the on-boarding process, Lexie was asked to complete CaringWire’s caregiver self-assessment, which uncovered discrepancies between George’s self-disclosed abilities to live independently and where Lexie needed to step in to assist. This information was discussed during the family’s first discussion with the team and a plan was established to leverage Concerto Care’s clinical care teams with supplemental benefits from local social service providers to find George a personal care service he loved, Lexie could finally exhale. 


Real-Time Behavioral Logs

How do I track behavioral symptoms of dementia between doctor visits?

Rosa had been the primary family care taker for her husband, Henry, who had been diagnosed with cognitive impairment several years ago. While Rosa was trying her best, the increasing complexity of managing medication routines with aggressive outbursts became overwhelming. With the help of CaringWire’s dementia health logs Rosa received a daily text message that assessed the psycho-social symptoms she saw and heard each day. Rosa’s assessments were shared with Henry’s at-risk clinical behavioral health team. As a team, they modified medication routines and daily activities, which lead to symptom reduction. Rosa could finally enjoy her time with her husband. 

A graphic of two people discussing recent symptom observations.
A graphic of a person arriving at their home.

Support Aging in Place

I don't understand how to provide continuing care at home so Dad doesn't have to move?

Linda was taking great care of her father, Jim, and made sure he was having plenty of social interaction and eating healthy. But after a while, it got hard to balance managing her dad’s health with her busy work schedule. Linda wanted to understand how to provide continuing care at home so Jim did not have to move. With the help of CaringWire’s caregiver self-assessment Linda was able to get compassionate, expert advice that gave her the language to have a crucial conversation with her father’s at-risk RN Care Manager. As a team, they evaluated physical, social, and emotional risk factors and devised a plan to connect with supplemental social services to augment Linda’s support in the home, which enabled Jim to stay in the setting of his choice and thrive with dignity and independence.

“CaringWire has been a tremendous boost to the service our care management teams provide to those we serve.”

- Managed Care Partner